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E.M.C. Logistics GmbH - Alice Travel     This policy is effective May 25, 2018.



1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

“Our Site” means the following websites:
- vip-777.com
- vip-777.us
- vip-777.eu
- alice-travel.de
- alice-travel.com
- alice-travel.info
- alice-travel.tv
- fast-track.vip


“We/Us/Our” means E.M.C. Logistics GmbH - Alice Travel, a limited liability company incorporated in Germany, Hessen, Frankfurt am Main, Registration HRB 54364, with a registered address and main trading address at Flinschstr. 2-4, 60388 Frankfurt am Main, Germany.

2. Information About Us


1. Our Site, www.vip-777.com, is E.M.C. Logistics GmbH - Alice Travel, a limited liability company incorporated in Germany, Hessen, Frankfurt am Main, Registration HRB 54364, with a registered address and main trading address at Flinschstr. 2-4, 60388 Frankfurt am Main, Germany.

2. We can be contacted at info@vip-777.com

3. Scope – What Does This Policy Cover?


This Privacy Policy applies only to your use of Our Site. It does not extend to any external websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?


Some data will be collected automatically by Our Site (see our Cookie Policy in section 12), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when requesting a quote or when requesting information. Depending upon your use of Our Site, We may collect some or all of the following data:

1. Client contact information such as Name, address, email addresses, and telephone numbers (collected for each lead).

2. Client passenger information such as name, date of birth, place of birth, citizenship, residence, passport numbers (collected only when clients have booked a flight or services).

3. Client financial information such as credit / debit cards, ID, Passport, bank accounts (collected only when clients have booked a flight).

4. IP address (automatically collected);

5. Web browser type and version (automatically collected);

6. Operating system (automatically collected);

7. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

5. How Do We Use Your Data?


1. All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.

2. We use your data to provide the best possible business aircraft charter trip planning services to you. If you request a quote or service from us, we request certain personally identifiable information from you on our quote form. You must provide contact information such as name, email, and phone number. The information you enter on our quoting system is stored by us. We use this information for quoting, selling and to contact you via phone and/or email to communicate your service requests and process your trip details or other services you request. More specifically, we use your data for the following purposes:

    1). Responding to client requests for trip services.

    2). Responding to client requests for leasing or aircraft sales.

    3). Providing a contractual agreement for trip services and/or leasing and/or aircraft sales.

    4). Communicating special offers and updates such as charter and empty leg specials.

    5). Supplying you with emails that you consent to receiving e.g. newsletters, alerts, marketing promotions and market research,etc. You may unsubscribe or opt-out at any time by clicking on the Unsubscribe link on these emails or by contacting us at info@vip-777.com.

    6). Communicating service related announcements such as notices by email of temporary suspension of service due to web site maintenance.

    7). Providing customer service in response to your requests for service.

    8). Personalising and tailoring your experience on Our Site.

    9). Personalising and tailoring Our products and services for you.

    10). Analysing your use of Our Site, and gathering feedback, to enable us to continually improve our site and your user experience.



3. In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent for us to be able to use such data.

4. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

5. Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies, as detailed below in section 12. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that we do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

6. If you are providing personal data to us about someone else, that you confirm that they have appointed you to act for them to consent to the processing of their personal data, and that you have informed them of our identity, of this Policy, and of the purposes (as set out in this Policy) for which their personal data will be processed.

7. We may monitor or record telephone conversations to enhance your security and ours, to enable us to handle complaints efficiently, improve our client service and for staff training purposes. If your telephone conservation with us will be recorded then you will receive a message to this effect prior to the start of your conservation with us.

8. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

    a) You have given consent to the processing of your personal data for one or more specific purposes;

    b) Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

    c) Processing is necessary for compliance with a legal obligation to which we are subject;

    d) Processing is necessary to protect the vital interests of you or of another natural person;

    e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

    f) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data. In particular where the data subject is a child, we will only provide the child’s data when regulated by law or by parental/guardian consent; e.g. passenger data for flights, customs, etc.

6. How and Where Do We Store Your Data?


1. We keep your data in order to use it as described above in section 5, and presently we store your data indefinitely. If requested, we will delete your data from our databases and unsubscribe you from our marketing emails and newsletters. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your date will be deleted if we do not have any contact or communication with you after 24 months.

2. We store information that we collect through cookies and log files to create a profile of your service preferences to enhance your user experience on our website and store your data, so you do not need to re-enter data each time you enter our web site or request new services. We store your data permanently for accounting, legal and regulatory requirements. All our user data is stored in the United States.

3. Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

4. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data to Us via the internet.

7. Do We Share Your Data?


1. We do not sell or provide your profile and data with third party advertising and marketing entities.

2. We may contract with third parties to supply products and services to you. These may include payment processing, provision of services, search engine facilities, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. These third parties are prohibited from using your personal data for any other purposes. We may disclose your personal data (and any third party personal data provided by you to us) to:

    • We use a bulk email transmission service and share email addresses with them to process newsletters, transactional, and marketing emails to our clients.

    • We use online storage services to store documents, client data, as well as backups.

    • We use a telephone service entity to validate phone numbers.

    • We use an email validation service to verify validity of email addresses.

    • We provide passenger information as required by regulatory requirements to Aircraft Operators.

    • We provide client data only to the extent required to arrange concierge services – in most cases this is only the name and phone number of the primary traveller.

    • We use credit card to process client credit card payments.

    • We use third-party customer review services to reach out to clients for feedback on our services.

    • We use an electronic signature service to process client contracts via electronic devices.

    • We use and provide data to Accounting software services to maintain and report accounting records and client transactions.

    • We use banking services to process client incoming and outgoing bank wire transactions. 3. We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

4. In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

8. What Happens If Our Business Changes Hands?


1. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

2. In the event that any of your data is to be transferred in such a manner, you will be contacted and informed of the changes. The new owner or controller will contact you with regards to having your data stored or deleted with your consent.

9. How Can You Control Your Data?


1. When you submit information via Our Site, you may be given options to restrict our use of your data and/or provide consent to use your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, declining consent at the point of providing your details, and/or by sending your data modification/deletion requests to info@vip-777.com.

2. You may also wish to sign up to one or more of the preference services operating in your country. These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it.


1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

2. You may restrict your internet browser's use of Cookies. For more information, see section 12.

3. You may withdraw your consent for Us to use your personal data as set out in section 5 at any time by contacting us using the details set out in section 15, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

11. How Can You Access Your Data?


You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact us for more details at info@vip-777.com or using the contact details below in section 14.

12. Cookies


Our Site may place and access certain first party Cookies on your computer or device. For more details, please refer to Our Cookie Policy.

13. Summary of Your Rights under GDPR


Under the GDPR, you have:

1. the right to request access to, deletion of or correction of, your personal data held by Us;

2. the right to complain to a supervisory authority;

3. be informed of what data processing is taking place;

4. the right to restrict processing;

5. the right to data portability;

6. object to processing of your personal data;

7. rights with respect to automated decision-making and profiling (see section 14 below). To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 15 below.

14. Automated Decision-Making and Profiling


We do not carry out any automated decision-making or profiling at present.

15. Contacting Us


If you have any questions about Our Site or this Privacy Policy, please contact Us by:

Email: info@vip-777.com

Telephone: +49 69 770 622 700

Post: Flinschstr. 2-4, D-60388, Frankfurt am Main, Germany.

Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

16. Changes to Our Privacy Policy


We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.





COOKIE POLICY

E.M.C. Logistics GmbH - Alice Travel (“Alice Travel”, "us", "we", or "our") uses cookies on the following sites and affiliated websites (collectively the "Site").

- vip-777.com
- vip-777.us
- vip-777.eu
- alice-travel.de
- alice-travel.com
- alice-travel.info
- alice-travel.tv
- fast-track.vip

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

Cookies can be "persistent" or "session" cookies.

How does Alice Travel use cookies?

When you use and access the Site, we may place a number of cookies files in your web browser.

ALICE TRAVEL uses or may use cookies and/or web beacons to help us identify repeat visitors, the time users spend on different areas of our Site, as well as specific functionalities that users choose to use. If cookies data constitutes personally identifiable information, we process such data on the basis of your consent.

ALICE TRAVEL routinely uses all four categories of cookies on the Service. You can find out more about each cookie category below.

1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service, use its features, and are generally required for the operation of the site. These cookies may also be used to authenticate legitimate users, and prevent unauthorized use of the Service.

2. Analytical & Performance Cookies. These cookies collect information about how our users use our Service, for example, information related to the pages visited, time spent on the Site, and features used while on the Site. The information collected is used to improve how the Service works.

3. Functionality Cookies. These cookies allow us to remember how you’re logged in, remembering your personal preferences, such as your choice of currency, units, language, or the state or history of Service tools you’ve used. These cookies also allow us to enhance features and make our tools easier to use as well as to remember your customizations. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

4. Targeting Cookies. ALICE TRAVEL, our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a Site or Service and may also be able to track your device’s browsing activity on other sites or services other than ALICE TRAVEL. This information may be shared with organizations outside ALICE TRAVEL, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third-party cookies

First-party cookies are cookies that belong to ALICE TRAVEL. Third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for ALICE TRAVEL, for example analytics services that to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

How to control and delete cookies

If you want to disable your browser from receiving cookies, or if you just want to disable third-party cookies, follow the instructions at https://cookies.insites.com/disable-cookies/. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as cookiesandyou.com or www.allaboutcookies.org.



All pictures on web site www.vip-777.com posted according
to written permission from fotolia and bigstock & their owners.











Terms & Conditions

Welcome to the www.vip-777.com (“Alice Travel”, “E.M.C. Logistics GmbH”, "we," "our," "us") website (collectively, the "Site"). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

  • Introduction
  • Limitations of Liability/Disclaimer
  • Indemnification
  • Release
  • Privacy
  • Site Usage & Ticket Purchase
  • Links
  • Refunds
  • Credit Card Declines
  • Changes
  • Ticket Delivery
  • Credit Card Payment Terms
  • Termination
  • Severability
  • No Waiver
  • Data Scraping
  • Credit Card Authorization Forms
  • General Restrictions
  • Airline Schedule Changes
  • Ticket Processing Errors/Issues Disclaimer
  • Human Error of Customer Service Agent's Error
  • Itinerary Re-confirmation
  • Vacation Package Rules & Regulations
  • Authority to send communication
  • Copyright and Trademark Notices
  • Dispute Resolution
  • Registered Seller of Travel


INTRODUCTION
E.M.C. Logistics GmbH – Alice Travel shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. E.M.C. Logistics GmbH – Alice Travel, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by E.M.C. Logistics GmbH – Alice Travel.

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. E.M.C. Logistics GmbH – Alice Travel warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein, E.M.C. Logistics GmbH – Alice Travel assumes no responsibility for actions relating to travel services beyond the control of E.M.C. Logistics GmbH – Alice Travel or its employees. E.M.C. Logistics GmbH – Alice Travel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. E.M.C. Logistics GmbH – Alice Travel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

E.M.C. Logistics GmbH – Alice Travel acts as a service bureau that provides value added service to retail travel agents and consumers. E.M.C. Logistics GmbH – Alice Travel has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

E.M.C. Logistics GmbH – Alice Travel does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

LIMITATIONS OF LIABILITY/DISCLAIMER
Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. E.M.C. Logistics GmbH – Alice Travel makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

INDEMNIFICATION
All Users agree to protect and indemnify E.M.C. Logistics GmbH – Alice Travel , its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of
  • your breach of these Terms and Conditions, notices or documents referenced on the Site;
  • your violation of any law or the rights of a third party; or
  • your use of the Site


RELEASE
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

PRIVACY
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The E.M.C. Logistics GmbH – Alice Travel Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

SITE USAGE AND SERVICES PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

All offers, prices, and conditions of sale may be subject to:
1. Change without notice
2. Advance purchase, eligibility, seating, or other limitations
3. Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait-listing restrictions
4. Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
5. Other conditions/restrictions
6. Availability. Lower prices may be available.
7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

LINKS
The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

REFUNDS
All of our tickets, hotels and fees are NON-REFUNDABLE, at times if you have applied for refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on REQUEST basis only, please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.

CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines; we will make all efforts to notify you by way of an E-mail message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED.

CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted; all our tickets/hotels/cars/packages/cruises/all other services do not allow any date or name changes after the booking is completed. E.M.C. Logistics GmbH – Alice Travel .com does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed pursuant to customer's request. For any itinerary where changes may be permitted an exchange fee is charged by us as mentioned below, plus Airline penalties and any fare difference. Please contact our office to determine the total cost of exchanging your ticket.
Cancellations: All airline tickets are fully non-refundable (except of taxes). In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase and travel on the same airline. Usually the credit is valid for a very limited time, which you should ask the agent. All such bookings where the cancellation may be permitted must be cancelled prior to departure of your first flight segment by calling our customer service agent. We do not guarantee any cancellations. A cancellation fee of EUR 50,00 must be paid at the time of canceling the booking. The credit will be held for a very limited time period, please asks the agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and E.M.C. Logistics GmbH – Alice Travel exchange fees. All such changes are governed by the airlines rules and regulations, E.M.C. Logistics GmbH – Alice Travel does not provide any representations or guarantees on changes or fees.

FARE CHANGES
At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

TICKET DELIVERY
Most tickets are electronic (e-tickets); however with certain itineraries where an e-ticket is not available a paper ticket is made available. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, E.M.C. Logistics GmbH – Alice Travel will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company or regular post) and the applicable shipping charges will be debited at time of purchase. E.M.C. Logistics GmbH – Alice Travel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed extra payment for re-delivery.

CREDIT CARD PAYMENT TERMS
1. All credit cards must have verifiable billing address.
2. If there is any issue with the credit card, we will notify you within 24 hours, submitting the credit card does not automatically guarantee ticketing.
3. E.M.C. Logistics GmbH – Alice Travel bears no responsibility in the event your credit card is not charged by E.M.C. Logistics GmbH – Alice Travel. There can be a number of reasons for which credit card may not have been charged by E.M.C. Logistics GmbH – Alice Travel, such as: Airline did not confirm the booking, fare increased since payment information was submitted, insufficient funds available in the credit card, etc.
4. E.M.C. Logistics GmbH – Alice Travel uses stringent safety measures for credit card payment processing. Fraudulent transactions if any are reported to airport security, airlines and other federal and state organizations.
5. You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse E.M.C. Logistics GmbH – Alice Travel in cases of fraud or charge backs.
6. All credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute or for legal form of evidence.
7. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and provides an electronic signature.

TERMINATION
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SEVERABILITY
These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

NO WAIVER
No failure on the part of E.M.C. Logistics GmbH – Alice Travel to enforce any part of these Terms and Conditions shall constitute a waiver of any of E.M.C. Logistics GmbH – Alice Travel’s rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by E.M.C. Logistics GmbH – Alice Travel nor the reliance of any person on E.M.C. Logistics GmbH – Alice Travel’s an action shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of E.M.C. Logistics GmbH – Alice Travel shall have any legal effect whatsoever.

DATA SCRAPING
If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

CREDIT CARD AUTHORIZATION FORMS
At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets, we may need a Credit Card Authorization form to be filled out by the card holder; we do NOT guarantee that the fares may be valid until we receive the credit card authorization form filled out.

GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure. In most cases, upgrades and standbys will not be permitted.

Many of discounted tickets do not allow for frequent flyer mileage accrual.

Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.

We reserve the right to cancel requests for high security risk areas.

All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering.

E.M.C. Logistics GmbH – Alice Travel’s sale of any services to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that E.M.C. Logistics GmbH – Alice Travel, accepts no responsibility for determining passenger's eligibility to enter any specific country.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
E.M.C. Logistics GmbH – Alice Travel highly recommends that you re-confirm your flight schedules with the respective airlines at least seventy-two (72) hours prior to your departure. Please take note that many airlines make schedule changes with little notice and/or explanation.

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

E.M.C. Logistics GmbH – Alice Travel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

TICKET/SERVICES PROCESSING ERRORS/ISSUES DISCLAIMER
E.M.C. Logistics GmbH – Alice Travel is not responsible for any tickets/services that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical mal-function with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as the final notification. Please note, E.M.C. Logistics GmbH – Alice Travel will not be responsible for any fare increase if you decide to rebook the itinerary.

HUMAN ERROR OF CUSTOMER SERVICE AGENT'S ERROR
If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. E.M.C. Logistics GmbH – Alice Travel stands committed to providing compensation up to a maximum of the entire service fees that E.M.C. Logistics GmbH – Alice Travel has collected for that booking in addition to a EUR 10 free coupon as redemption towards purchases from E.M.C. Logistics GmbH – Alice Travel in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, E.M.C. Logistics GmbH – Alice Travel will not be responsible for these errors.

ITINERARY RE-CONFIRMATION
It is the responsibility of the passenger who has booked with us to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don't agree, you are requested to immediately contact E.M.C. Logistics GmbH – Alice Travel over phone not over 4 hours from the time booking is made.

If we don't hear from you within 4 hours we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any changes whatsoever.

You are requested to review and save the itinerary.

VACATION PACKAGE RULES & REGULATIONS

Packages (Flight + Hotel)
till 30 days before departure 30%
from 29 till 22 days before departure 40%
from 21 till 15 days before departure 50%
from 14 till 07 days before departure 70%
from 06 till 01 days before departure 85%
departure’ day or no show – 95-100%

Flight tickets/Charter flights
Non-refundable or depending cancellation’ policies of the companies

Last minute
till 30 days before departure 50%
from 29 till 22 days before departure 55%
from 21 till 15 days before departure 65%
from 14 till 07 days before departure 75%
from 06 till 03 days before departure 85%
departure’ day or no show – 95%

Cruises

till 60 days before departure 25%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
from 08 till 01 day before departure 85%
departure’ day or no show – 95%

Hotel

till 60 days before departure 10%
from 59 till 25 days before departure 25%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
check-in’ day or no show – 90%

- high season & fair

till 60 days before departure 25%

from 59 days till 30 days before departure 60%
from 29 days till departure’ day or no show – 100%

Apartments & Villas
till 60 days before departure 30%
from 59 till 25 days before departure 40%
from 24 till 15 days before departure 70%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Safari
till 60 days before departure 25%
from 59 till 15 days before departure 50%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Individual Tours
till 60 days before departure 10%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 60%
from 14 till 08 days before departure 80%
departure’ day or no show – 90%

Bus tickets/bus tours
till 60 days before departure 5%
from 59 till 25 days before departure 25%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90%

Private jet, Helicopter, Yacht
till 60 days before departure 10%
from 59 till 25 days before departure 35%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 100%

Car Rental & Exclusive Cars
till 60 days before departure 10%
from 59 till 25 days before departure 30%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90%

Transfers and other travel components
till 60 days before departure 10%
from 59 till 25 days before departure 30%
from 24 till 15 days before departure 50%
from 14 till 08 days before departure 75%
departure’ day or no show – 90% Event tickets etc
Non-refundable

Please, note that cancellation’ policies maybe various, depending on travel services’ provider, special events & fairs, high season etc.
Please, contact us regarding cancellation policy concerning your travel request.

The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. E.M.C. Logistics GmbH – Alice Travel reserves the right to modify the E.M.C. Logistics GmbH – Alice Travel Vacation Package Terms and Conditions at any time without notice. In the event that the E.M.C. Logistics GmbH – Alice Travel Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

All prices are displayed in Euro (EUR).

At all times throughout the trip a government-issued photo ID is required for security checks at airports, hotels, car rental locations, attractions, and other travel related products so deemed by suppliers.

In addition to the required government-issued ID as stated above, proof of citizenship is required for international travel. Please note that it is your sole responsibility to provide the proper documents. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your E.M.C. Logistics GmbH – Alice Travel Vacation Package.

All travelers on one a single booking record (if more than one passenger) must travel on the same itinerary. Upon completion of booking, individual passengers cannot be added to, and/or deleted from any E.M.C. Logistics GmbH – Alice Travel Vacation Package.

E.M.C. Logistics GmbH – Alice Travel reserves the right to correct errors in any advertised price prior to your departure.

Each portion of your E.M.C. Logistics GmbH – Alice Travel Vacation Package is provided by the respective airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Upon completion of your Vacation Package booking, your reservations cannot be transferred or changed to another name or destination without cancellation/re-booking fees.

Vacation Pricing, Taxes/Fees, & Payment:

Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. E.M.C. Logistics GmbH – Alice Travel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

E.M.C. Logistics GmbH – Alice Travel Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact the respective Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Prices quoted for your E.M.C. Logistics GmbH – Alice Travel Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full at the time of booking or divided, according to personal agreement. E.M.C. Logistics GmbH – Alice Travel accepts Visa, MasterCard, Bank wire transfer & cash payments.

You, herewith, authorize E.M.C. Logistics GmbH – Alice Travel and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

You will be required by Travel Suppliers to present a valid credit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Vacation Changes and Cancellations:

General Policies:

You must call E.M.C. Logistics GmbH – Alice Travel prior to departure to change or cancel any E.M.C. Logistics GmbH – Alice Travel Vacation Package bookings. Please do not call Travel Suppliers.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be cancelled according to the cancellation rules of each individual travel product component forming the package.

You shall be responsible for any and all cancellation fees assessed by Travel Suppliers, applicable for airline tickets, hotel reservations, car rental bookings and other travel services.

Any cancellation or change to one travel product component of the package cannot be done without the appropriate change of the others travel product components.

All change fees must be paid in full at the time of change with the original form of payment.

Within forty eight (48) hours of departure, no changes are allowed and no refunds will be made.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

E.M.C. Logistics GmbH – Alice Travel’s penalties for changes and cancellation are EUR 50.00 per package in addition to applicable air, hotel, car, and any other travel product component associated penalties outlined at the time of the booking. Any changes to your E.M.C. Logistics GmbH – Alice Travel Vacation Package are subject to the following fees:

1. EUR50.00 change fee per package.
2. Any other change fee assessed by Travel Suppliers (change fees may vary by Travel Supplier and may be higher during peak season travel)
3. Any increase in price resulting from a change.
In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. The cancellation fee as shown below is determined by the date of cancellation of your E.M.C. Logistics GmbH – Alice Travel Vacation Package:
1. EUR50.00 cancellation fee per package for cancellations made more than seventy -two (72) hours prior to departure in addition to applicable airline, hotel, and car cancellation fees.
2. 100% of package price will be forfeited for cancellations made within seventy-two (72) hours prior to departure.
No refund will be made for any unused or partially used portions of the Vacation Package.

The departure date is defined as starting at 12:01am Eastern Time on the day on which the first portion of your Vacation Package is booked.

Air Component Policies:
Airline Ticket Terms and Conditions include various rules and restrictions which applying to your airline ticket(s).

Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).

Most air tickets are not changeable/transferable & non-refundable.

Origin and destination cities for any E.M.C. Logistics GmbH – Alice Travel Vacation Package cannot be changed.

No changes are allowed to the number of passengers

Hotel Component Policies:

Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.

Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call E.M.C. Logistics GmbH – Alice Travel to inquire of such changes.

For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.

You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges and other services provided by the hotel that you request during your stay at the hotel

Car Rental Component Policies:

Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.

Booked car categories cannot be downgraded (i.e., mid-size to economy).

No refunds will be made for unused car rentals, in part or in its entirety whatsoever.

Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.

Activities Component Policies:

Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.

Responsibility: E.M.C. Logistics GmbH – Alice Travel makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). E.M.C. Logistics GmbH – Alice Travel is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against E.M.C. Logistics GmbH – Alice Travel , its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither E.M.C. Logistics GmbH – Alice Travel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for
1. Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier;
2. Any inconvenience, loss of enjoyment, mental distress or other similar matter;
3. Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
4. Any cancellation or double booking of reservations or tickets beyond the reasonable control of E.M.C. Logistics GmbH – Alice Travel ; and
5. Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
E.M.C. Logistics GmbH – Alice Travel strongly recommends the purchase of travel insurance which may help to recover certain change and cancellation fees. E.M.C. Logistics GmbH – Alice Travel recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your E.M.C. Logistics GmbH – Alice Travel Vacation Package. Travel insurance pay outs are subject to limitations of coverage. For more information regarding available benefits or coverage, you may contact our office. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

Documents:

Electronic confirmation and documentation will be sent to the E-mail address on record unless otherwise stated.

AUTHORITY TO SEND COMMUNICATION By approving this transaction you are authorizing E.M.C. Logistics GmbH – Alice Travel to send you communication in the form of E-mail, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

COPYRIGHT AND TRADEMARK NOTICES © 2011 E.M.C. Logistics GmbH. All rights reserved. Copyright for all material appearing on the Site is owned by E.M.C. Logistics GmbH. Persons accessing the Site are authorized to view, copy, and print material from the Site for information purposes only. Any other use of this material is restricted to non-commercial purposes and must include this copyright notice. E.M.C. Logistics GmbH owns the following Trademarks and Servicemarks appearing on this Site: E.M.C. Logistics GmbH – Alice Travel, Alice Travel, Eden-Mediterranean Cargo Logistics GmbH, vip-777, www.vip-777.com, alice-travel, www.alice-travel.com, www.alice-travel.ru, www.alice-travel.org, www.alice-travel.net, www.alice-travel.info, www.alice-travel.mobi, www.alice-travel.tv, www.alice-travel.ru, www.alice-travel.eu, www.alice-travel.de, and servicemarks for all other products and services appearing on the Site are the trademarks and servicemarks of their respective owners.

DISPUTE RESOLUTION Any dispute relating in any way to your visit to this Site shall be submitted to confidential arbitration in the Frankfurt/Main Court. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at admin@vip-777.com

Arbitration under this agreement shall be conducted under the rules then prevailing of the Germany Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

To the extent you have in any manner violated or threatened to violate the Site's intellectual property rights, E.M.C. Logistics GmbH – Alice Travel may seek injunctive or other appropriate relief in Frankfurt/Main Court, Germany, and you consent to exclusive jurisdiction and venue in such courts.

REGISTERED SELLER OF TRAVEL
E.M.C. Logistics GmbH – Alice Travel .com is a registered seller of travel services in Germany: HRB 54364. Any questions or comments about the Site should be emailed to feedback@vip-777.com




Terms of Service (VIP)    E.M.C. Logistics GmbH - Alice Travel
E.M.C. Logistics GmbH - Alice Travel offers the VIP-service in the majority airports of the world. Having taken advantage of our services you have an opportunity to pass comfortably all formalities connected with departure or an arrival at the airports.
Services granted at the airports for VIP-passengers
  • Meet & Assist / Meet & Greet - The meeting and escorting by a highly qualified multilingual specialist, during aircraft embarkation and disembarkation procedures.
  • Passenger transportation to/from aircraft
  • Porter’ service, loading/unloading of luggage and carrying luggage
  • Preflight waiting in the comfortable VIP lounges
  • Local and national Телephone communication services:- Факс, photocopy facility and Wireless Internet Connection
  • Fast Track - escort service through specially allocated: Ticketing, Check-in, Passport, customs, Tax Free and baggage checkpoints
  • Non-standard VIP procedures offered by airports – please, contact our managers for more special information.
Terms for booking the VIP services in airports
  • Booking requests for VIP services are accepted for 72-48 hours before arrival/departure (depending on the airport & local time of destination’ airport!)
  • Booking requests for VIP services, submitted less than 48-24 hours before arrival/departure (depending on the airport & local time of destination’ airport!) are urgent requests. The extra charge for urgent demand of VIP services - 50%(depending on the airport).
  • Booking requests for VIP services and date/time changes with a date for Saturday, Sunday and Monday are accepted till 12:00 at Friday (local time of destination’ airport!)
  • Pay attention that in the different airports of the world there are various terms & booking conditions, therefore, we ask you to book the VIP services beforehand!
Conditions for booking the VIP services in airports:
  • Booking requests for VIP services are accepted in written form only (!) by Факс +49 69 408 997 69 or Е-mail: VIP@alice-travel.com
  • The request for VIP services should contain the following information:
    • names and surnames of served persons, citizenship;
    • departure/arrival date, flight number, departure/arrival time;
    • the contact information of the VIP customer and person/company requested services;
    • airport of arrival/departure;
    • VIP Lounge (requested or not);
    • credit card data for full advance payment of services (card number, expiry date, CCV – 3 last figures on a backside of credit card, surname and name of the credit card’ holder (necessarily that the holder of a credit card should be one of VIP persons). For permanent customers or companies contractually working with our company – special conditions).
Important Information:
  • 1. All prices are in EURO, incl. all taxes & fees
  • 2. All rates are subject to change without previous notice!
  • 3. Extra charge for services from 08:00pm till 08:00am (depending on airport) – 25%- 50%.
  • 4. Extra charge for services from Saturday 06:00pm till midnight on Sunday & on Public holidays (depending on airport) – 25%-50%.
  • 5. Extra charge for Last Minute bookings (less than 24 hours) (depending on airport) – 50%
  • 6. At time of booking, please, check the rates with our company.
  • 7. Pre-payment 100% for all VIP services in airports.
  • 8. Cancellation terms:
    • Until 96 hours (local time of airport, arrival/departure) – free of charge
    • 96 hours – 72 hours (local time of airport, arrival/departure) – 20%
    • 72 hours – 48 hours (local time of airport, arrival/departure) – 35%
    • 48 hours – 24 hours (local time of airport, arrival/departure) – 60%
    • Less than 24 hours (local time of airport, arrival/departure) or no-show – 100%
  • 9. All booking must be guaranteed by valid credit card (VISA or MasterCard only)
E.M.C. Logistics GmbH - Alice Travel
Flinschstr. 2-4 - 60388 Frankfurt am Main - Germany

Tel: +49 69 770 622 700
Fax: +49 69 770 622 760

E-mail: info@vip-777.com 222
Contact - E.M.C. Logistics GmbH - Alice Travel
E.M.C. Logistics GmbH - Alice Travel

Flinschstr. 2-4
60388 Frankfurt am Main
Germany


Tel: +49 69 770 622 700
Fax: +49 69 770 622 760

E-Mail: info@vip-777.com

Contact - E.M.C. Logistics GmbH - Alice Travel
E.M.C. Logistics GmbH - Alice Travel
Flinschstr. 2-4 - 60388 Frankfurt am Main - Germany

USt.-ID: 04523203042
Handelsregister-Nr.: HRB 54364
Amtsgericht Frankfurt am Main

Executive Director: Michael Tiker

Bank: COMMERZBANK
Address: Rossmarkt 11, D-60311 Frankfurt am Main, Germany

BLZ: 500 400 00
Kto: 570 34 83

Account Name:
E.M.C. Logistics GmbH
IBAN: DE17 5004 0000 0570 3483 00
SWIFT/BIC: COBADEFFXXX

Tel: +49 69 770 622 700
Fax: +49 69 770 622 760
E-Mail: info@vip-777.com