Porter services included
Upon arrival:
receiving luggage from the conveyor (from the belt) and delivery to the waiting car or the arrival hall.
Upon departure:
luggage delivery from the car to the check-in counter or the VIP Lounge (depending on the booked services).
Children up to 5 years old - free-of-charge
All children up to 5 years old are free-of-charge.
Passport scan is obligatory at time of booking.
Private transportation to/from aircraft included in case of remote parking position
1. Private limousine or minibus transfer (depending on the number of passengers) from the aircraft step to the terminal or the VIP Lounge (depending on the booked services).
2. Private limousine or minibus transfer (depending on the number of passengers) from the terminal or the VIP Lounge (depending on the booked services) to the aircraft.
Transfers are included in the rate.
VIP / Business lounge included
VIP / Business lounge access included in the rate for all passengers.
Maximum service time: 2 hours.
The abovementioned rates cover up to 2 hours service time. For longer services, additional costs apply - please submit your flight details and ask our reservation department.
Accompanying person in the VIP Lounge - 125,00 EUR p/p
If the passengers wish to meet at the VIP Lounge with a non-flying person (relative, friend, colleague), an access to the Lounge can be provided. The above mentioned price is intended for each accompanying person.
Bookings – 3 business days (local time) prior to date of services!
Please submit your request at least 3 business days before the date (local airport time) of services.
Requests submitted or modified less than 3 business days before the service (local time) + 25%
If the service is requested or modified less than 3 business days (local airport time) before the service a surcharge of 25% will apply.
Requests submitted less than 24 hours before the service (local time) + 50%
If the service was requested less than 24 hours (local airport time) before the date / the time of the service a surcharge of 100% will apply.
Cancellation after confirmation till 96 hours - free of charge
If the service was cancelled till 96 hours before the service, no cancellation fee will apply.
Cancellation after confirmation 96 - 72 hours - 25%
If the service was cancelled between 96 and 72 hours before the service, a cancellation fee of 25% will apply.
Cancellation after confirmation 72 - 48 hours - 50%
If the service was canceled from 72 to 48 hours before the service, a cancellation fee of 50% will apply.
Cancellation after confirmation less 48 hours or no-show - 100%
If the service was cancelled less than 48 hours before the service or it was no-show, a cancellation fee of 100% will apply.