Porter services included
Upon arrival:
receiving luggage from the conveyor (from the belt) and delivery to the waiting car or the arrival hall.
Upon departure:
luggage delivery from the car to the check-in counter or the VIP Lounge (depending on the booked services).
Private transportation to/from aircraft included
1. Private limousine or minibus transfer (depending on the number of passengers) from the aircraft step to the terminal or the VIP Lounge (depending on the booked services).
2. Private limousine or minibus transfer (depending on the number of passengers) from the terminal or the VIP Lounge (depending on the booked services) to the aircraft.
Transfers are included in the rate.
VIP / Business lounge included
VIP / Business lounge access included in the rate for all passengers.
Requests submitted or modified less than 3 business days before the service (local time) + 100%
If the service is requested or modified less than 3 business days (local airport time) before the service a surcharge of 100% will apply.
Cancellation after confirmation till 96 hours - free of charge
If the service was cancelled till 96 hours before the service, no cancellation fee will apply.
Cancellation after confirmation 96 - 72 hours - 25%
If the service was cancelled between 96 and 72 hours before the service, a cancellation fee of 25% will apply.
Cancellation after confirmation 72 - 48 hours - 50%
If the service was canceled from 72 to 48 hours before the service, a cancellation fee of 50% will apply.
Cancellation after confirmation less 48 hours or no-show - 100%
If the service was cancelled less than 48 hours before the service or it was no-show, a cancellation fee of 100% will apply.
30% surcharge (Night time) 10pm-7am
For the services taking place between 10pm and 7am a surcharge of 30% applies.
Rates are not applicable for Singapore Airshow & F1 Season peak
The prices listed may undergo modifications and do not apply in particular periods, especially during Singapore Airshow and F1 races. In these cases, please ask our team for the exact rate.
For Transit Service - Minimum 3 Hours Connection Time Required
Should you inquire a service upon transit, please, note that at least 3 hours between your arriving and departing flights are required to proceed
This service package is not available for certain airlines
Please, note that this service is not available for the passengers of:
Malaysian Airlines;
American-based airlines (e.g. Delta, American Airlines);
Low-cost airlines;
Swiss Air.
Please, contact our reservation managers to receive more details
Holiday surcharge from December 22nd until January 4th - 25%