Question 1

What is Fast Track?

Accepted Answer

Fast Track is a service that allows passengers to skip long queues and expedite the airport process. This often includes priority access through security checks, immigration, and sometimes boarding, ensuring a quicker and more seamless travel experience. It can include access to VIP areas, private terminals, or exclusive lounges, depending on the airport and service level.

Question 2

Will you share the greeter details?

Accepted Answer

Due to company policy and commercial agreements, we are unable to share the direct contact details of airport assistants operating airside. However, the entire service will be closely monitored and coordinated by our team. In the unlikely event of an emergency during the service, you can reach us via email or contact the duty manager, whose number will be provided 24 hours prior to the service.

Question 3

Can the service accommodate special requests?

Accepted Answer

Yes, we strive to accommodate special requests such as wheelchair assistance, language preferences, and more. Please specify any special requirements when booking.

Question 4

Is there a deadline for booking the service?

Accepted Answer

We recommend booking at least 48 hours before your flight to ensure availability.

Question 5

Can I book the service for someone else?

Accepted Answer

Yes, you can book the service on behalf of another person by providing their travel details during the booking process. Rest assured, we will provide top-notch service to your client or loved one, ensuring a smooth and exceptional experience.

Question 6

What if I have connecting flights?

Accepted Answer

Our service includes assistance with connecting flights. The assistant will guide you through the transit process to ensure a smooth connection.

Question 7

Can I combine the Meet & Assist service with lounge access?

Accepted Answer

Yes, we offer packages that include both Meet & Assist services and access to airport lounges.

Nursultan Nazarbayev International Airport (NQZ) VIP Airport Services

1. Choose your service type

2. Choose your fare

Arrival

Full VIP

275 EUR

Our Top Destinations

Frankfurt am Main - Frankfurt(FRA)

Airport Service Startingfrom null EUR

Munich - Franz Josef Strauss(MUC)

Airport Service Startingfrom 450 EUR

London - Heathrow(LHR)

Airport Service Startingfrom 490 EUR

Paris - Charles De Gaulle(CDG)

Airport Service Startingfrom 350 EUR

FAQ

What is Fast Track?

Will you share the greeter details?

Can the service accommodate special requests?

Is there a deadline for booking the service?

Can I book the service for someone else?

What if I have connecting flights?

Can I combine the Meet & Assist service with lounge access?

Frankfurt am Main - Frankfurt
(FRA)

Airport Service Starting
from null EUR

Munich - Franz Josef Strauss
(MUC)

Airport Service Starting
from 450 EUR

London - Heathrow
(LHR)

Airport Service Starting
from 490 EUR

Paris - Charles De Gaulle
(CDG)

Airport Service Starting
from 350 EUR